Cooper's Hawk | Privacy Policy

Privacy Policy


Your Privacy

At Cooper's Hawk Winery & Restaurants we are committed to maintaining the trust and confidence of our customers as well as visitors to our web site and mobile app (the “Services”). In particular, we want you to know that Cooper's Hawk Winery & Restaurants is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy we provide detailed information on when and why we collect your personal information, how we use it, when we may disclose it to others and how we keep it secure. We understand that privacy disclosures are an ongoing responsibility, and so we will from time to time update this Privacy Policy as we change our practices related to personal information (as described below). By accessing the Services or submitting your personal information in connection with the Services, you agree to the collection and processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, do not use the Services.

The Services are designed and intended for users from the United States. The Services may not be available in your state (such as California or Nevada) and thus we do not intend to collect personal information from residents of those states.

Collection and Use of Personal Information

We use “personal information” throughout this Privacy Policy to mean any information that may be used to identify you.

Certain activities on our Services require you to be registered. As part of the registration process, we collect the personal information that you share with us. Other activities on the Services require you to provide personal information to enter into a transaction with us. For example, we collect the following types of information on our Services.

When you sign up for our Wine Club, we collect your name, birthdate, mailing address, phone number, email address and payment information.

  • When you place an online order for carryout, curbside or delivery, we collect your name, email address, phone number, payment information, and Wine Club number.
  • When you create an account on our retail site, place an order for retail products or place an order for a wine shipment, we collect your name, birthdate, email address, account password, mailing address, payment information and Wine Club number.
  • When you make a reservation for a dining visit, we collect your name, phone number, and email address.
  • When you sign up for our mailing list to receive news, updates and information, we collect your name, address and email address.

When you use our Services, we automatically collect certain information about your use of the Services through technology. Some of this may be linked to you personally to enable personalization of content that we display on our Services, personalization of your experience on our Services and to support our marketing efforts.

  • When you download and use our mobile app, we collect your geolocation data (when you grant permission for us to do so in your device settings), a unique device identifier, and information about the type of device you use
  • When you use our Services we collect information about your interaction with our website, including the Internet Protocol (IP) address used to connect your computer to the Internet, your geolocation and other information that may be inferred from your IP address, the address of referring websites, information about how you browse and use our Services, webpages you visit, view and click on when using the Services, and other information about your session on our Services. We may collect this information through cookies.

We use your personal information for several general purposes:

  • to tell you about products and services;
  • to fulfill transactions;
  • to customize, improve, and personalize our Services;
  • to contact you if we need to obtain or provide additional information, respond to your comments or questions or otherwise provide customer service;
  • to verify the accuracy of our records and your identity;
  • to customize our advertising and marketing materials so that they are useful, relevant or otherwise of interest to you and to deliver targeted advertising;
  • to send you marketing communications;
  • to help us develop new products and services and improve our existing products and services;
  • to ensure the Services function properly and to track logins;
  • to contact you regarding customer satisfaction surveys;
  • to enable our other business purposes, such as dispute resolution, audit and security, detection, prevention and mitigation of fraudulent or illegal activities and to enforce our other applicable policies.

We use several software products to analyze traffic to on the Services and patterns of use of the Services in order to understand our customer's and visitor's needs and to continually improve our Services for them.

For example, we use tools like Google Analytics to measure traffic on our Services and how users interact with our Services. Google Analytics utilizes cookies to gather information regarding use of our Services, which Google uses to generate reports for us regarding our Services. Google Analytics collects information when you use the Services, such as time of visit, pages visited, and time spent on each page of the webpages, referring site details, type of web browser, type of operating system, screen resolution, and IP address. We do not link this information with a particular individual user. To find out more about how Google uses data when you use our Services and your options for controlling the information collected by Google from the Services, please click here. You may opt-out of having your activity on our Services made available to Google Analytics by installing the Google Analytics browser add- on, available here.

Use of Cookies

A cookie is a small text file containing information that a web site transfers to your computer's hard disk allowing a web site to recognize your browser. We and our service providers use cookies (and other similar technologies such as web beacons, tracking pixels, and HTTP referrers) to analyze our site traffic patterns, operate the Services, personalize content that you see on the Services and monitor the performance of our marketing efforts and your response to those marketing efforts. Most web browsers automatically accept cookies; consult your browser's manual or visit if you want information on restricting or disabling the browser's handling of cookies. If you disable cookies, you can still view the publicly available information on our web site, however certain features of the Services may not function properly if cookies are disabled or restricted.

How we share personal information

Cooper's Hawk Winery & Restaurants sometimes hires vendor companies to provide services on our behalf (our “service providers”). For example, we use service providers to process or deliver orders, operate and provide analytics for our Services, and to carry out marketing and statistical testing of the Services. We provide service providers only the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Cooper's Hawk Winery & Restaurants may also disclose your personal information

  • to our corporate affiliates, parents and/or subsidiaries.
  • if required to do so by law or in the good faith belief that such action is necessary;
  • in connection with a sale, merger, transfer, exchange or other disposition (whether of assets, stock or otherwise) of all or a portion of a business of Cooper's Hawk Winery & Restaurants and/or its subsidiaries;
  • to conform to legal requirements or comply with legal process served on Cooper's Hawk Winery & Restaurants or respond to requests from public and government authorities;
  • to protect and defend the rights or property of Cooper's Hawk Winery & Restaurants and the Services;
  • to enforce our agreements with you,
    to act in urgent circumstances to protect personal safety or the public, our operations or our rights; or
  • with your consent.
Children and Privacy

Our Services do not offer information intended to attract children. Cooper's Hawk Winery & Restaurants does not knowingly solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under the age of 13, we will delete that information from our records, unless we are legally required to retain it. Contact us if you believe that we have mistakenly or unintentionally collected information from a child under the age of 13.

Links to Other Web Sites

Our Services contain links to information on other web sites. On web sites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, consult that site's privacy statement.

Access to Your Personal Information

You can review and update the personal information that we hold about you by at any time by logging into your account and updating your profile or by emailing your request to [email protected].

Updating Your Personal Information and Unsubscribing

You may update your information or unsubscribe to general mailings at any time by following the unsubscribe options on such communications or by emailing [email protected].

Updates to this Privacy Policy and Your Consent

By using our Services, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice. If we change our Privacy Policy, we will publish those changes on this page. The “Effective Date” or “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to read this Privacy Policy periodically to stay up to date about our privacy practices. Your use of the Services following these changes means that you accept the revised Privacy Policy.

If you have any questions or concerns about our collection, use or disclosure of your personal information, please email [email protected]. For more information about our Services, please email us at [email protected].